The 2 Big Phone Companies Suck
When we moved we had to tell eircom to cancel our current line and since there was already a line in the new house we had the landlords permission, as did Eircom, to change the bill into our name.
Simple.
No.
First of all they claimed there was an outstanding bill on the old line which had been paid but which they dodn't believe had been paid. Thus ensured embarrassing phone calls with people about paying bills they'd already paid and then having them pay again. Needless to say a double amount was deducted from their card by Eircom, who then had to be contacted to pay it back again.
We decided our broadband server should not be Eircom, having experienced their astronomical phone bills and not enjoyed their service very much. This means we need our new account number, which we are told isn’t the same as the previous phone line renter and isn't the same as our previous line. For some reason this account number is so special and so secretive that it can only be sent out by post taking 4 days.
They will not give it out over the phone. Nor will they fax it, nor will they email it. The only way we can get our hands on our account number is by post. This was requested 4 days ago. It still hasn't arrived so a new request has been put in today.
I understand that at this point if there is anyone left reading this who is not bored to tears then you have probably experienced similar problems with the company.,
However this is nothing to the treatment we have received at the hands of Esat BT (Now BT)
And that is a story for another day - - and of course the newspapers.

